At qqyes, your privacy matters as much as your experience on the platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player based in Indonesia.
All data transmitted between your device and the qqyes platform is encrypted using industry-standard TLS/SSL protocols. Your personal and financial information is never sent in plain text over any network.
qqyes does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with essential service partners under strict contractual data-protection obligations.
Player records are stored on access-controlled, encrypted servers. Physical and logical access to data infrastructure is restricted to authorized personnel only, and all access events are logged and audited.
We collect only the data that is necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not harvest or retain data beyond what these legitimate purposes require.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframe set out in Section 9 of this policy.
qqyes operates under international licensing standards that mandate responsible data-handling practices. Our privacy framework is designed to align with globally recognized data protection principles applicable to online gaming operators.
Summary: This Privacy Policy describes how qqyes ("the Company", "We", "Us") collects, uses, stores, and protects personal data belonging to players ("You", "the Player") who access and use the qqyes platform at qqyes.cam. By registering an account or using any part of our services, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of the platform immediately.
qqyes is an internationally licensed online betting platform serving English-preference players across Indonesia. As the data controller for personal information processed through our platform, we take our obligations with respect to your privacy seriously and have designed our data practices in accordance with internationally recognized standards for online gaming operators.
This Privacy Policy applies to all personal data collected through: the qqyes website at qqyes.cam; any mobile-optimized web application associated with the qqyes brand; and all communications between you and qqyes, including support interactions conducted via live chat or email.
This policy should be read in conjunction with our Terms & Conditions, which govern the contractual relationship between you and the Company. Defined terms not separately defined herein carry the meanings given to them in the Terms & Conditions.
The categories of personal data that qqyes may collect and process in connection with your use of the platform are set out in the table below:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., KTP or passport number), scanned copies of identity documents submitted for KYC. |
| Contact Data | Registered email address, Indonesian mobile phone number, residential address (city, province, postal code). |
| Financial Data | Bank account name, bank name (e.g., BCA, BRI, BNI, Mandiri), account number (partially masked in storage), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history (deposits, withdrawals, wager amounts, winnings). |
| Account Data | Username, encrypted password hash, account creation date, account status, bonus history, responsible gaming settings (deposit limits, exclusion periods). |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session duration, pages visited, referring URL. |
| Usage Data | Game history (game titles, stakes, outcomes), bet slip records, active session timestamps, platform feature interactions. |
| Communication Data | Records of live chat sessions, email correspondence with support, any feedback or complaint submissions. |
We collect personal data that you voluntarily provide when you: register a new account; complete KYC verification by uploading identity documents; make a deposit or request a withdrawal; contact our Customer Support team; or respond to any survey or promotional communication from qqyes.
When you access and use the platform, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This data is collected from the moment you visit qqyes.cam and continues for the duration of your session. See Section 7 for full details on our use of cookies.
In limited circumstances, we may receive data about you from third parties, including:
qqyes processes your personal data for the following purposes:
The majority of the data processing described in this policy is necessary for the performance of the contract between you and qqyes — specifically, the account services and betting platform access provided under our Terms & Conditions. Without processing your identity, contact, financial, and account data, we cannot provide you with a functioning account or process your transactions.
Certain processing activities — particularly KYC verification, AML/CTF screening, and the maintenance of transaction records — are required by applicable laws and the conditions of our international gaming license. We are not able to waive these requirements on a per-player basis.
Where we rely on your consent as the legal basis for processing — specifically for marketing communications and optional analytics tracking — we will ask for that consent explicitly and separately. You may withdraw your consent for marketing communications at any time by contacting our suppo rt team at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
In certain cases, we process data on the basis of our legitimate interests as an online gaming operator — for example, analyzing platform usage to detect fraud, improving game performance, and ensuring network security. Where we rely on this basis, we have assessed that our interests do not override your fundamental privacy rights.
We share personal data with carefully vetted third-party service providers who process data on our behalf under contractual obligations that require them to maintain appropriate security and confidentiality standards. These providers include:
qqyes may be required to disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts of competent jurisdiction where such disclosure is required by law, court order, or the conditions of our gaming license. We will comply with any such lawfully issued requirement and will notify affected players of such disclosure where we are legally permitted to do so.
In the event that qqyes undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via their registered email address prior to any such transfer and will ensure that the receiving entity agrees to honor the commitments made in this Privacy Policy.
qqyes does not sell, rent, lease, or otherwise commercially exploit your personal data to any third party for their own marketing or commercial purposes. This commitment is absolute and is not subject to any exception.
Important: Any third-party service provider that receives your data from qqyes is bound by a written data processing agreement that prohibits them from using your data for any purpose beyond the specific service they provide to us.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language settings, login status, and session activity — making your next visit easier and the platform more useful to you.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the platform to function. These enable account login sessions, secure page transitions, and CSRF protection. They cannot be disabled without breaking core platform functionality. |
| Performance / Analytics | Collect aggregated, anonymized data about how players navigate the platform — which pages are visited most, where sessions begin and end, and which features generate errors. Used exclusively for internal platform improvement. |
| Functional | Remember your preferences such as display settings, last-visited game category, and responsible gaming reminder intervals. These enhance your experience but are not essential to platform access. |
| Security | Used to detect and prevent fraudulent login attempts, bot traffic, and account takeover activity. These include device fingerprinting signals analyzed by our fraud prevention systems. |
You can control and delete cookies through your browser's settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling functional or performance cookies will not prevent platform access but may reduce the quality of your experience. Detailed instructions for managing cookies are available in your browser's help documentation.
qqyes retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and licensing obligations. The following retention periods apply as general guidelines:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | For the duration of the active account relationship, plus a minimum of 5 years following account closure — as required by AML and licensing regulations. |
| Financial Transaction Records | Minimum 5 years from the date of each transaction, in accordance with standard financial record-keeping requirements. |
| KYC Documents | Minimum 5 years from the date of verification or account closure, whichever is later. |
| Customer Support Communications | 3 years from the date of the most recent communication in a support thread. |
| Technical and Usage Logs | 12 months from the date of generation, unless flagged for fraud investigation — in which case, for the duration of the investigation plus 2 years. |
| Marketing Consent Records | For the duration of the consent period and 2 years thereafter, to demonstrate compliance. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be linked to an identifiable individual.
As a player whose personal data is processed by qqyes, you hold the following rights with respect to your information. To exercise any of these rights, please submit a written request to [email protected] from your registered email address. We will acknowledge your request within 5 business days (WIB) and provide a substantive response within 30 calendar days.
You have the right to request a copy of the personal data we hold about you and to receive information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR).
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it. Minor updates (such as a change of email address or phone number) can often be made directly within your account settings.
You may request the deletion of your personal data where: the data is no longer necessary for the purposes it was collected; you have withdrawn consent and no other legal basis applies; or the data has been unlawfully processed. This right is subject to overriding legal obligations — for example, we are not able to delete transaction records that must be retained for AML compliance purposes.
You may request that we temporarily suspend processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or object to its processing on legitimate interests grounds.
Where we process your data on the basis of legitimate interests or for direct marketing purposes, you have the right to object to that processing. Upon receipt of a valid objection to direct marketing, we will cease processing your data for that purpose immediately and without exception.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
Identity Verification: To protect your privacy, we may ask you to verify your identity before processing any data subject rights request. This is to ensure that personal data is not disclosed to, or altered at the request of, an unauthorized individual.
qqyes implements a layered security architecture to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, qqyes will notify affected players via their registered email address without undue delay, and in any case within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.
Your Role in Security: No security architecture is impenetrable if account credentials are compromised at the user level. We strongly encourage you to use a unique, strong password for your qqyes account, to never share your login details with anyone, and to contact support immediately at [email protected] if you suspect unauthorized access.
The qqyes platform is strictly intended for adults aged 21 years and over. We do not knowingly collect or process personal data from individuals under the age of 21. Registration on the platform requires confirmation that you meet the minimum age requirement, and our KYC process verifies this through documentary evidence.
If we become aware that personal data has been collected from an individual who is under 21 years of age without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed or registered on the platform, please contact us immediately at [email protected] so that we can investigate and act without delay.
For guidance on protecting minors from access to online gambling platforms, please visit our Responsible Gaming page.
qqyes reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable law, our data processing practices, or the services we offer. When material changes are made to this policy, we will notify registered players via email to their registered address at least 7 calendar days before the revised policy takes effect.
Non-material changes — such as grammatical corrections, clarifications that do not alter your substantive rights, or updates to contact details — may be made without advance notice. The "Last Updated" date displayed at the top of this page will always reflect when the most recent version took effect.
Your continued use of the qqyes platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not agree with any material change, you should discontinue use of the platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which qqyes handles your personal data, please contact our dedicated Privacy & Support team using the details below. Our agents are Indonesian-speaking and available 24 hours a day, 7 days a week (WIB).
When submitting a data subject rights request by email, please include your registered username and a clear description of your request. Please do not include your password or full bank account number in any email communication.
Our support team is available around the clock to answer privacy inquiries in both English and Indonesian. You can also review our Terms & Conditions or visit our FAQ for answers to the most common questions from Indonesian players.